Boost Productivity & Customer Service with 3CX Pro!

Boost your company’s sales by providing superior customer service, increase staff productivity and reduce call costs with 3CX Pro! 3CX Pro adds advanced call center features, Exchange/LDAP integration, Salesforce, Dynamics, Exact and more CRM support, cross office presence and better reporting to the standard edition.

The Pro edition includes all the award-winning features of the Standard edition but also adds fantastic advanced call features that are geared to stepping up your customer service and ensuring your company stays ahead of the competition.

Advanced Call Features

Never miss a call! Your customers can hang up and still retain their position in the queue. They’re automatically called back when they reach the top of the queue.
Review how long your customers have waited in a queue before your employees took the call and see the amount of answered and unanswered calls.
Improve customer service by screening calls with the Listen In, Listen In and Whisper and Barge In feature.

Massively increase your employee’s productivity by providing advanced call features such as real-time call statistics, wallboards, SLA alerts, a selection of queues and more! The Pro edition also includes seamless Microsoft Exchange Phone book and LDAP integration.

3CX Pro Key Features:

Monitor the status of queues by seeing how many callers are in the queue.
Log staff in and out of queues.
Review the time your staff logged in and out of queues.
Addtional queue strategies include:
      o    Round Robin
      o    Longest Waiting
      o    Least Talk Time
      o    Fewest Answered
      o    Hunt by Threes - Random
      o    Hunt by Threes - Prioritized
Wallboards - Display real-time queue and call statistics directly on a monitor.
Get instantly notified when callers have been in a queue beyond the set SLA time.
Meet your customer service requirements by viewing all call events.

Click this link to view the 3CX Phone System brochure (PDF)

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